Retail Business Analyst

Job description



Are you a dynamic and data-driven Merchandiser who has 

a keen interest in software systems and processes?


Are you looking for an exciting, varied and hands-on role that 

utilises your retail expertise in a different way?


Do you want to have a positive impact in driving retail digital transformation 

in a forward-thinking, innovative and rapidly growing retail software company?


If you have answered yes to these questions, we would love to hear from you!


In June 2021, we became a Public Listed Company and as a result, are significantly investing in the growth of our business, which is where the successful candidate (hopefully you) would come in!


Since the pandemic, it's become more important than ever that retailers invest in their technology and have the systems in place to enable them to thrive in today's digital world. As a result, the uptake in our complete end to end omnichannel platform that offers an integrated suite of advanced retail software solutions has been growing at an unprecedented rate. In order to help us manage our exciting new growth and success, we are looking for dynamic individuals who want to make an impact to come and join team itim!


We are looking for a dynamic merchandisers who has a keen interest in utilising innovative software solutions to improve retail business processes to join our team as a Business Analyst! We are looking for a bright, confident and driven individuals who want to take their retail expertise into a new, transformational and forward-thinking sector with the opportunity to truly develop your career in the modern world of retail technology. 


This is an exciting and varied role where you will work closely with our Application Manager in supporting our notable high street retail clients in the implementation, adoption and new product development of itim's powerful and best-in-class omnichannel solutions - solutions that are at the forefront of the exciting shift in retail software: real-time stock visibility, omnichannel stock management, modern-day order orchestration and clever AI data insights technology. 


To be effective in this Business Analyst role, you will already have great expertise and knowledge in retail business processes, as well as strong numerical analysis coupled with excellent written and verbal communication skills. This role would suit dynamic merchandisers, inventory planners or system orientated retail professionals who can bring their industry expertise to contribute significantly to itim’s continued growing success with fantastic opportunities to further develop and expand your career.


If you're a tech-savvy and passionate retail professional with a get-up-and-go attitude wanting to join a rapidly growing, dynamic down-to-earth and truly innovative technology company that's driving real change for retailers, this role is for you! 

We are itim, but who are we?


itim is a global retail software provider with a vision to empower multi-channel retailers to thrive in today’s digital world by accelerating their digital transformation and helping them achieve omnichannel excellence. 


We have developed an industry-leading omnichannel platform that empowers retailers to adopt a more engaging customer-centric approach to shopping in-store, online, and on mobile. Our technology is highly data-driven and flexible, providing retailers with the agility to meet real-world retailing demands and adapt to future challenges.


We connect retailing IT strategy with effective execution, helping our clients strengthen their core systems, scale with flexibility and create seamless omnichannel consumer experiences. Our deep retail experience combined with our comprehensive suite of omnichannel retailing applications means we can help retailers achieve their trading objectives while streamlining processes, managing cost, minimising risks and giving them the ability to deploy quickly. 


We are very proud to work with over 65 leading retailers across 11 countries, which include; The Entertainer, John Lewis, Sainsbury’s, Office, The Fragrance Shop, and The Works.


What would be my main responsibilities?

The main responsibilities are generally split equally between client projects (implementations and software upgrades) and our internal product development programme:

  • Support in the client project analysis and design by identifying and documenting how their business processes can be supported by our highly customisable and flexible omni-channel software
  • Support with carrying out key gap analysis to identify product development, custom development and custom integration requirements.
  • Analyse, understand and document business functions, using modelling software and defined standards.
  • Document existing and new business processes and workflows with high levels of complexity.
  • Become an expert for our solution and work closely with support analysts to help in 3rd line support for your assigned functions. The candidate should be a natural problem solver and these skills will be put to use if support issues are escalated from the support team.
  • Support with testing requirements for complex projects involving interfaces with sub-systems
  • Test software releases against functional specifications, using a methodical approach - ensuring quality delivery of software into our demonstration and client environments.
  • Create and manage the execution of test plans throughout the project life cycle for projects with high levels of complexity.
  • Review and improve business processes
  • Contribute to the development of our product, suggesting ideas for improvement and innovation
  • Develop training guides and user manuals
  • Communicate effectively with any internal or external stakeholders

Job requirements


What we’d like from you

  • At least 3 years of experience in a retail head office function. In particular:
    • o Experience with reporting tools and data validation
      o Involved in the review and improvement of business processes
  • Understanding of retail head office functions and how they interact with the business 
  • Have a genuine interest in software development and systems with a passion for data and information
  • Strong skills in:
      o Microsoft Excel e.g. Pivot Tables, Data imports and VLookup
      o Microsoft Word
      o (Bonus) Microsoft Access, Microsoft Visio and Microsoft SQL

Competencies Required:

  • A completer finisher with strong organisational and analytical skills with a meticulous approach to detail
  • A team player who thrives off supporting and working with others
  • Be a positive, adaptable and dynamic individual with good interpersonal skills that values strong collaboration and a connected company culture 
  • Exceptional communication skills both written and verbal coupled with a professional demeanour
  • Comfortable with carrying out routine tasks
  • Self-motivated team player with a hands-on, ‘can-do’ attitude towards every aspect of the job and is happy to work flexibly according to the business needs and adjust priorities at short notice


Why choose itim?

  • Make A Difference - the chance to be part of a progressive company that’s adding real value to the retail industry with innovative products
  • A Connected Company Culturework alongside great people! We genuinely care about our employees and foster a people-first approach with a strong collaborative, autonomous and friendly working environment
  • Hybrid Working Patterns - have the flexibility to work from home or in the office
  • Work/life balance – flexible holiday requests and an extra day off to celebrate your birthday!
  • Enhanced Maternity Leave – offering 16 weeks at full pay and 10 weeks at half pay
  • Great Career Development – with our flat hierarchy structure and flexibility to get involved in different projects, we can tailor your career path to suit your interests and goals
  • Great Office Location – when you’re not choosing to work from home, our office is based in London Victoria right next to both underground and overground stations
  • Fun Monthly Socials – Crystal Maze, Wine Tasting, Axe Throwing, Indoor Mini Golf to name a few…
  • & Other Fantastic Benefits – such as private BUPA medical insurance, 5% employer pension contribution, automatic entry to the Group Income Protection policy providing a benefit of 75% of basic salary in the case of illness or accidents, automatic entry to the Group Life Assurance policy offering cover of 4x your basic salary, smart casual dress code, a stocked office kitchen with fresh fruit and biscuits


Location: Hybrid - Working From Home / 1 day working from our London Victoria Office

Salary: Dependent on Experience, circa £35k 

We’re innovative, we’re passionate, we’re collaborative, we’re GROWING and more importantly, we’d love to hear from you!

itim is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.