General Manager / Managing Director

Job description



Are you an efficacious people leader with experience leading, managing and 

growing an effective service-based business?


Do you possess strong business and commercial acumen with 

the ambition to drive business growth?


Would you enjoy being the driving force behind a successful, 

innovative SaaS business with an excellent reputation? 


If you have answered yes to these questions, we would love to hear from you!


We have a brilliant opportunity for a General Manager / MD to lead our exciting and well-established EDI business. We are seeking a strong people leader who possesses the business and commercial acumen to drive the business forward and accelerate its growth. We are looking for someone who would be confident running the business autonomously with the role providing all the advantages of running an independent business but also the additional advantages of being part of a wider public group organisation.


The successful candidate will have demonstrable experience leading and managing other businesses, have an excellent ability to effectively communicate, develop and motivate a small team and have the appropriate technical know-how and understanding to confidently communicate with technical individuals.


This is a fantastic opportunity to join an innovative and dynamic SaaS business with an enviable reputation. You’ll be working with a great mid-sized team full of knowledge and experience, allowing the successful candidate to hit the ground running and make a genuine difference with plenty of opportunities to further expand on our growth and success. 

Who is EDI PLUS?

At EDI PLUS we have been connecting businesses for over 20 years. With our flexible, secure and hosted EDI platform we help businesses streamline their digital trading to bring improvements to both the top and bottom line.

The key for businesses in reducing costs and serving customers more effectively is the ability to integrate with suppliers. We provide solutions to enable the automation of these processes. Electronic Data Interchange (EDI) allows businesses to share data with all of their trading partners in real-time with their systems interacting seamlessly and autonomously together. Businesses can get full visibility of their data ensuring they are always up to date throughout the life cycle of an order all the way through to a paid invoice. This can be achieved with minimal change, minimal effort and at a minimal cost using our cloud-based EDI services.

Our fully managed service with UK-based staff and expert project management has earned us an unparalleled reputation for our quality of service. We are proud to have very high satisfaction ratings from our clients across a range of industries including retail, hospitality, healthcare, logistics, manufacturing and services.

Our exciting and well-established business provides SaaS facilities to an impressive list of clients, working with leading brands such as McDonald's, Costa Coffee, Whitbread, Campari, Barbour, Kawasaki, Topps Tiles, PC World and several Independent Co-ops. Our core business is a 24/7 hosted data integration service providing solutions for specialist software development and maintenance, data transformation and communications.


Our commitment to service is the highest in the industry. From understanding our client’s requirements to designing the right solution and managing the implementation from end-to-end, we always aim for 100% satisfaction. We partner with our customers to continuously evolve their technology, creating innovative solutions to their problems that help meet their business goals and vision with a confident, agile, and commercially flexible approach.

EDI PLUS is a division of itim Group Plc, a global retail software provider that has developed an industry-leading omnichannel platform that empowers multi-channel retailers to accelerate their digital transformation towards omnichannel excellence. itim provide retailers with a complete end-to-end solution as a modern, flexible and lower-cost alternative to the traditional ERP system that helps enable greater customer-centricity, true omnichannel capabilities and increased profitability.


Role Responsibilities 

  • Ensure the business continually represents a service ethos where the customer comes first
  • Oversee daily business operations to ensure excellent service delivery
  • Evolve the business as technology and requirements change to ensure we remain competitive and innovative
  • Work closely with the sales team to identify and satisfy new and expanding business opportunities
  • Be in charge of setting project and subscription charges and overseeing client billing
  • Take part in contract negotiations including checking and countersigning contracts
  • Recruit new talented individuals into the business to help sustain the businesses advantage
  • Manage staff effectively and perform regular appraisals and salary reviews
  • Control business costs
  • Set data security, privacy and protection standards ensuring compliance at all times
  • Produce relevant company reports and management documents as required
  • Select, manage and liaise with suppliers building ongoing positive relationships
  • Represent the company to the highest standard in discussions with clients and trade bodies
  • Communicate the ethos and brand standards to all staff, and monitor compliance

Job requirements

What we’d like from you

The following skills are essential to be successful in this role:

  • Have demonstrable experience leading, managing and growing an effective service-based business/department
  • Have strong leadership skills with the ability to think strategically and take action
  • Be a natural problem solver with a keen eye for opportunity and innovation
  • Have fantastic interpersonal skills with a proactive hands-on approach to team management with the ability to effectively manage, motivate and lead a successful, productive and engaged team
  • Have a good understanding of different business functions
  • Have a strong IT proficiency with the ability to grasp technical software issues
  • Have good financial acumen with the ability to analyse financial detail
  • Be able to develop and maintain friendly, professional relationships with major clients
  • Be comfortable in an IT and software business services environment
  • Have excellent client-facing and internal communication skills
  • Have solid organisational skills including high attention to detail and multi-tasking
  • Be a positive, adaptable and dynamic individual that values strong communication and collaboration

The following would be a great advantage:

  • A technical IT background
  • Experience working in a cloud-based business with solid knowledge of IT operations, systems and networks
  • Experience managing or working closely with development and technical teams
  • Experience and knowledge of SaaS businesses

Negotiable Salary: Depending on Experience

Location: Plymouth 


itim and EDI PLUS are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.