Business Systems Analyst (ePOS)

Job description


Are you a dynamic and technology-driven individual who 

enjoys carrying out business analysis? 


Do you have experience in writing business analysis documentation?


Do you want to have a positive impact in driving retail digital transformation 

in a high-growth, forward-thinking and truly innovative retail software company?


If you have answered yes to these questions, we would love to hear from you!


In June 2021, we became a Public Listed Company and as a result, are significantly investing in the growth of our business, which is where the successful candidate (hopefully you) would come in! 


Since the pandemic, it's become more important than ever that retailers invest in their technology and have the systems in place to enable them to thrive in today's digital world. As a result, the uptake in our complete end to end omnichannel platform that offers an integrated suite of advanced retail software solutions has been growing at an unprecedented rate. In order to help us manage our exciting new growth and success, we are looking for dynamic individuals who want to make an impact to come and join team itim! 

We have a fantastic opportunity for a Business Systems Analyst to join our dynamic and innovative team! You will work closely with our external clients and internal development teams on aspects of new product development and the implementation of itim’s powerful and best-in-class solutions and support our Electronic Point-of-Sale (EPOS) system. To be effective in this Business Systems Analyst role, you will already have experience in a Business Systems analysis role writing detailed business requirements.


This is an excellent opportunity for a self-starter with a get-up-and-go attitude to become an integral part of an innovative, entrepreneurial, and rapidly growing retail software company, allowing the successful candidate to make a genuine contribution to itim’s solutions - solutions that are at the forefront of the exciting shift in retail digital transformation.


We are itim, but who are we?


itim is a global retail software provider with a vision to empower multi-channel retailers to thrive in today’s digital world by accelerating their digital transformation and helping them achieve omnichannel excellence. 


We have developed an industry-leading omnichannel platform that empowers retailers to adopt a more engaging customer-centric approach to shopping in-store, online, and on mobile. Our technology is highly data-driven and flexible, providing retailers with the agility to meet real-world retailing demands and adapt to future challenges.


We connect retailing IT strategy with effective execution, helping our clients strengthen their core systems, scale with flexibility and create seamless omnichannel consumer experiences. Our deep retail experience combined with our comprehensive suite of omnichannel retailing applications means we can help retailers achieve their trading objectives while streamlining processes, managing cost, minimising risks and giving them the ability to deploy quickly. 


We are very proud to work with over 65 leading retailers across 11 countries, which include; The Entertainer, John Lewis, Sainsbury’s, Office, JD Sports, Waitrose and The Works. We partner with our customers to continuously evolve their technology to meet their business goals and vision with a confident, agile, and commercially flexible approach.


What would be my main responsibilities?

The main responsibilities are generally split equally between both new and existing client projects and our internal product development programme:

  • Be the main point of contact for our customers and take ownership of the client project discovery process by identifying and documenting how their business processes can be supported by our highly customisable and flexible omni-channel software.
  • Carry out key gap analysis to identify product development, custom development and custom integration requirements.
  • Analyse, understand, document, and maintain business functions, using modelling software and defined standards. Maintaining the model is a key part of our product development process.
  • Document existing and new business processes and workflows with high levels of complexity.
  • Display solid knowledge of detailed project process re-engineering approaches and techniques.
  • Write detailed business requirements for complex projects, including the definition of scope.
  • Gather, analyse/research, and formulate data and process flows for projects with high levels of complexity.
  • Become an expert for our solution and work closely with support analysts to help in 3rd line support for your assigned functions. The candidate should be a natural problem solver and these skills will be put to use if support issues are escalated from the support team.
  • Determine testing requirements for complex projects involving interfaces with sub-systems
  • Test software releases against functional specifications, using a methodical approach - ensuring quality delivery of software into our demonstration and client environments.
  • Manage execution of test plans throughout the project life cycle for projects with high levels of complexity.
  • Review and improve business processes
  • Contribute to the development of our product, suggesting ideas for improvement and innovation
  • Develop training guides and user manuals
  • Communicate effectively with any internal or external stakeholders

Job requirements


What we’d like from you

  • At least 3 years of experience working in a Technical Business Systems Analyst role
  • Proficient in writing business analysis documentation such as functional requirement documents, as-is and to-be documentation, technical specifications, business process workflows
  • Experience in working with Microsoft SQL Server and be able to write and execute basic queries
  • Knowledge or experience working with software applications built on web services

Competencies Required:

  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisational skills including high attention to detail and multi-tasking
  • Comfortable with carrying out routinely tasks
  • A positive, adaptable and dynamic individual that values strong communication and collaboration


Why choose itim?

  • Make A Difference - the chance to be part of a progressive company that’s adding real value to the retail industry with innovative products
  • A Connected Company Culturework alongside great people! We genuinely care about our employees and foster a people-first approach with a strong collaborative, autonomous and friendly working environment
  • Hybrid Working Patterns - have the flexibility to work from home or in the office
  • Work/life balance – flexible holiday requests and an extra day off to celebrate your birthday!
  • Enhanced Maternity Leave – offering 16 weeks at full pay and 10 weeks at half pay
  • Great Career Development – with our flat hierarchy structure and flexibility to get involved in different projects, we can tailor your career path to suit your interests and goals
  • Great Office Location – when you’re not choosing to work from home, our office is based in London Victoria right next to both underground and overground stations
  • Fun Monthly Socials – Crystal Maze, Wine Tasting, Axe Throwing, Indoor Mini Golf to name a few…
  • & Other Fantastic Benefits – such as private BUPA medical insurance, 5% employer pension contribution, automatic entry to the Group Income Protection policy providing a benefit of 75% of basic salary in the case of illness or accidents, automatic entry to the Group Life Assurance policy offering cover of 4x your basic salary, smart casual dress code, a stocked office kitchen with fresh fruit and biscuits

Negotiable Salary: Depending on experience

Location: Hybrid - Working From Home / 1 or 2 days working from our London Victoria Office


We’re innovative, we’re passionate, we’re collaborative, we’re GROWING and more importantly, we’d love to hear from you!


itim is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.