Business Systems Analyst

Job description

Are you a dynamic and technology-driven individual who 

enjoys carrying out business system analysis? 

Do you have experience working within the retail industry and 

understand retail business processes around Point-of-Sale Systems or Order Management? 

Do you want to have a positive impact in driving retail digital transformation 

in a high-growth, forward-thinking and truly innovative retail software company?

If you have answered yes to these questions, we would love to hear from you!

We have a fantastic opportunity for two Business Systems Analysts to join our dynamic and innovative team! You will work closely with our Product Owners on aspects of new product development and implementation of itim’s powerful and best-in-class solutions.

We are looking for one Business Systems Analyst to support our Product Owners on our enterprise Customer Order Management solution and another Business Systems Analyst to support our Product Owners on our Electronic Point-of-Sale (EPOS) system. To be effective in this Business Systems Analyst role, you will already have experience in a Business Systems analysis role writing detailed business requirements with some expertise and knowledge of retail processes concerning either EPOS or E-Commerce/Order Management.

This is an excellent opportunity for a self-starter with a get-up-and-go attitude to become an integral part of an innovative, entrepreneurial, and rapidly growing retail software company, allowing the successful candidate to make a genuine contribution to itim’s solutions - solutions that are at the forefront of the exciting shift in retail digital transformation.

We are itim, but who are we?

itim is a global retail software provider with a vision to empower multi-channel retailers to thrive in today’s digital world by accelerating their digital transformation and helping them achieve omnichannel excellence. 

We have developed an industry-leading omnichannel platform that empowers retailers to adopt a more engaging customer-centric approach to shopping in-store, online, and on mobile. Our technology is highly data-driven and flexible, providing retailers with the agility to meet real-world retailing demands and adapt to future challenges.

We connect retailing IT strategy with effective execution, helping our clients strengthen their core systems, scale with flexibility and create seamless omnichannel consumer experiences. Our deep retail experience combined with our comprehensive suite of omnichannel retailing applications means we can help retailers achieve their trading objectives while streamlining processes, managing cost, minimising risks and giving them the ability to deploy quickly. 

We are very proud to work with over 65 leading retailers across 11 countries, which include; Majestic Wine, The Entertainer, John Lewis, Sainsbury’s, Office and The Fragrance Shop. We partner with our customers to continuously evolve their technology to meet their business goals and vision with a confident, agile, and commercially flexible approach.

What would be my main responsibilities?

The main responsibilities are generally split equally between client projects (implementations and software upgrades) and our internal product development programme:

  • Support the Product Owner through the client project discovery process by identifying and documenting how agreed business processes can be supported by itim software - with a key emphasis on business process and data flow modelling. The discovery phase also includes gap analysis to identify product development, custom development and custom integration requirements.
  • Analyze, understand, document, and maintain business functions, using modelling software and defined standards. Maintaining the model is a key part of our product development process.
  • Document existing and new business processes and workflows with high levels of complexity.
  • Display solid knowledge of detailed project process re-engineering approaches and techniques.
  • Write detailed business requirements for complex projects, including the definition of scope.
  • Gather, analyze/research, and formulate data and process flows for projects with high levels of complexity.
  • Work closely with support analysts to help in 3rd line support for the System Analyst’s assigned functions. The candidate should be a natural problem solver and these skills will be put to use if support issues are escalated from the support team.
  • Determine testing requirements for complex projects involving interfaces with sub-systems
  • Test software releases against functional specifications, using a methodical approach - ensuring quality delivery of software into our demonstration and client environments.
  • Manage execution of test plans throughout the project life cycle for projects with high levels of complexity.
  • Review and improve business processes
  • Develop training guides and user manuals
  • Communicate effectively with any internal or external stakeholders

Job requirements

What we’d like from you

  • At least 2 years of experience working in a Business Systems Analyst / IT Business Analyst role
  • Have an understanding of retail processes related to either:
    • EPOS systems or
    • E-Commerce / Order Management systems
  • Some experience in working with Microsoft SQL Server and be able to write and execute basic queries
  • Knowledge or experience working with software applications built on web services

Competencies Required:

  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisational skills including high attention to detail and multi-tasking
  • Comfortable with carrying out routinely tasks
  • A positive, adaptable and dynamic individual that values strong communication and collaboration

Why choose itim?

  • Make A Difference - the chance to be part of a progressive company that’s adding real value to the retail industry with innovative products
  • A Connected Company Culturework alongside great people! We genuinely care about our employees and foster a people-first approach with a strong collaborative, autonomous and friendly working environment
  • Hybrid Working Patterns - have the flexibility to work from home or in the office when it suits you
  • Work/life balance - flexible holiday requests, an extra day off to celebrate your birthday and for each year you’re with us, you have an extra day’s holiday!
  • Great Career Development – with our flat hierarchy structure and flexibility to get involved in different projects, we can tailor your career path to suit your personal interests and goals
  • Great Office Location – when you’re not choosing to work from home, our office is based in London Victoria right next to both underground and overground stations
  • Fun Monthly Socials – Crystal Maze, Wine Tasting, Axe Throwing, Indoor Mini Golf to name a few…
  • & Other Fantastic Benefits – such as private medical insurance, pension contribution, smart casual dress code, a stocked office kitchen with fresh fruit and biscuits and not to mention Friday Beers (for the days you choose to be in the office)

Negotiable Salary: From £40k, Depending on experience

Here at itim, we genuinely value the knowledge, experience and positive impact new employees can bring to our company. Therefore, if you like the sound of working for us, please do apply and we would be more than happy to have an honest and flexible conversation around your salary expectations. 


We’re innovative, we’re passionate, we’re collaborative, we’re GROWING and more importantly, we’d love to hear from you!

itim is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.