Are you a natural problem solver who prides themselves on delivering excellent customer support?
Are you a technically minded individual looking to broaden your IT and business knowledge experience?
Would you enjoy being an integral part of a successful, innovative SaaS business with an excellent reputation in their industry?
If you have answered yes to these questions, we would love to hear from you!
We have a brilliant opportunity for a dynamic, diligent and proactive individual to join our team as an Application Support Technician. We are proud to be a customer-centric business and pride ourselves on delivering exceptional high-level support to our clients, and a key part of that is our support service for which our customers hold us in high esteem. Therefore, we are looking for a technically minded, natural trouble-shooter with fantastic customer service skills who will be an excellent representation on our behalf to provide 1st and 2nd line support for our customers.
The Application Support Technician role will build up a breadth of knowledge of our clients/trading partners and their relevant document types. Every customer's requirements are different, which presents itself with new challenges and opportunities to broaden your IT and business knowledge experience.
This is a fantastic opportunity to join an innovative and dynamic SaaS business with an enviable reputation. You’ll be working with a great team full of knowledge and experience, providing the successful candidate with plenty of opportunities to learn and develop within this role.
Who is EDI PLUS?
At EDI PLUS we have been connecting businesses for over 20 years. With our flexible, secure and hosted EDI platform we help businesses streamline their digital trading to bring improvements to both the top and bottom line.
The key for businesses in reducing costs and serving customers more effectively is the ability to integrate with suppliers. We provide solutions to enable the automation of these processes. Electronic Data Interchange (EDI) allows businesses to share data with all of their trading partners in real-time with their systems interacting seamlessly and autonomously together. Businesses can get full visibility of their data ensuring they are always up to date throughout the life cycle of an order all the way through to a paid invoice. This can be achieved with minimal change, minimal effort and at a minimal cost using our cloud-based EDI services.
Our exciting and well-established business provides SaaS facilities to an impressive list of clients, working with leading brands such as McDonald's, Costa Coffee, Whitbread, Campari, Barbour, Kawasaki, Topps Tiles, PC World and several Independent Co-ops. Our commitment to service is the highest in the industry. From understanding our client’s requirements to designing the right solution and managing the implementation from end-to-end, we always aim for 100% satisfaction. We partner with our customers to continuously evolve their technology, creating innovative solutions to their problems that help meet their business goals and vision with a confident, agile, and commercially flexible approach.
EDI PLUS is a division of itim Group Plc, a global retail software provider that has developed an industry-leading omnichannel platform that empowers multi-channel retailers to accelerate their digital transformation towards omnichannel excellence. itim provide retailers with a complete end-to-end solution as a modern, flexible and lower-cost alternative to the traditional ERP system that helps enable greater customer-centricity, true omnichannel capabilities and increased profitability.
What we’d like from you
The following would be a great advantage:
Why choose EDI Plus?
Salary: £24,000 - increasing to £28,500 as you progress with training
Location: Plymouth Science Park / Work From Home
Job Type: Full-time, Permanent
Hours: Monday to Friday 9am to 5:30pm, with an additional out of hours rota once experienced
itim and EDI PLUS are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.